Card Usage Guidelines

In case of improper card use, transactions are irreversible and non-refundable. Cards will be frozen if the transaction rejection rate exceeds 10%. However, users can withdraw funds from frozen cards,

Transactions are irreversible and non-refundable if the card is not used properly. If the transaction rejection rate exceeds 10%, the card will be frozen. However, the user can withdraw funds from the frozen card, the There are important rules for using virtual cards designed to ensure the safety of user assets.

The main guideline:

• Irreversible transactions: all transactions made through virtual cards are final and non-refundable.

• Card usage monitoring: if the card has 0 USD payments and a decline and chargeback rate of more than 5, the system automatically freezes it to prevent fraud and improper use.

• Frozen Funds Management: Frozen funds can be withdrawn through a specific process and are subject to a 2% withdrawal fee.